Central Ticket and task management
Use the ZEP Ticket System for Automated Ticket Conversion and Central Task Management. Minimize errors, save time, and improve customer communication.
More than 2,000 companies rely on ZEP
Transparent task management with ZEP
With ZEP, you automate ticket conversion and centralize administration for greater transparency.
Enter and assign tickets centrally
Manage all incoming tickets, tasks, and to-dos in one central location. Assign them to the responsible employees and keep an eye on the processing status and progress in real time.
Prioritize tasks and complete them on time
Prioritize every task and ticket to ensure important tasks are completed on time. Follow progress closely and work towards clear deadlines.
Automatic Reminders and Deadline Management
Set binding deadlines and be automatically reminded of upcoming deadlines. This will keep you on track and ensure that all tasks are completed on time.
Easy collaboration with external parties
Collect and share all relevant information directly in the ticket. Comment functions and real-time updates ensure that the entire team is always up to date.
Discover the possibilities of ZEP
More than 2,000 companies already rely on ZEP
The time tracking of choice — from startups to large corporations.
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“Ideal employee management support thanks to a 360 degree view of employee availability, daily reports and automated vacation and absence management.”
“Comprehensive solution for recording project and working times. In particular, compliance with legal regulations (minimum rest time, break times, maximum working hours, etc.) can be tracked very well. “
“We have been using ZEP for over 10 years to record working hours (billable, non-billable). This is a great basis for invoicing our customers.”
“ZEP impresses with its intuitive time and project management and offers excellent customer support!”
“Quick project bookings and evaluations. Yet a high degree of flexibility. Good modular design. You can easily adapt the system to your own needs.”
“We use ZEP for precise time recording, vacation management and absenteeism. With ZEP, our employees can also record their working hours while working from home, which enabled us to replace several previously used tools.”
“Ideal employee management support thanks to a 360 degree view of employee availability, daily reports and automated vacation and absence management.”
“Comprehensive solution for recording project and working times. In particular, compliance with legal regulations (minimum rest time, break times, maximum working hours, etc.) can be tracked very well. “
“We have been using ZEP for over 10 years to record working hours (billable, non-billable). This is a great basis for invoicing our customers.”
“ZEP impresses with its intuitive time and project management and offers excellent customer support!”
“Quick project bookings and evaluations. Yet a high degree of flexibility. Good modular design. You can easily adapt the system to your own needs.”
“We use ZEP for precise time recording, vacation management and absenteeism. With ZEP, our employees can also record their working hours while working from home, which enabled us to replace several previously used tools.”
FAQs
Frequently asked questions and answers about ZEP.
How does ZEP help me manage project tasks and support requests?
With ZEP, you can divide projects into individual tasks and record support requests from your customers directly as tickets. This enables efficient management of project tasks and support processes.
What functions does ZEP offer for entering tickets and subtasks?
ZEP makes it possible to record third-party costs, assign tickets to projects, subdivide tickets through subtasks and direct <a href=” Project time recording , including a smartphone app, so you can keep track of things and stay on time.
Can I plan the time required to process tickets with ZEP?
With the time planning function, you can link predefined hours to tickets. With the additional module resource planning You also have the option of designing your employee planning in detail according to their availability across projects.
What other features does ZEP offer in connection with tickets?
ZEP offers a comprehensive ticket workflow with mailboxes, the creation of mailboxes to receive tickets, the automatic conversion of emails into tickets and the connection of other ticket systems. Optionally, your customers can actively participate in the ticket system via an account.
How does ZEP facilitate communication and exchange with customers in the ticket system?
ZEP provides optional customer access to the ticket system. Your customers can create tickets, provide feedback, and view, accept, or decline the status of their tickets. This allows you to easily and clearly manage all customer inquiries.
What does the ZEP ticket system cost?
The ticket system is available for the ZEP Compact and ZEP Professional programs. The price depends on the number of users per month. In our Price calculator You can have your individual monthly contribution clearly displayed.
More modules
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ZEP is powerful, easy to use and can adapt to your needs. See for yourself!
