Fire and flame right from the start
The merger with PIM Consult paved the way for ZEP, as the company was already using ZEP before the merger. There was great trust in the tool, so that ZEP was extended and implemented to all areas. This is how the entire company uses ZEP. Why “Settlements are super easy and I don't have to manually complete and link anything anymore,” says Marie Albrand, responsible for Finance & Controlling. ZEP Support is the icing on the cake, because “We can always rely on your colleagues. Support gets 10 out of 10 points from us,” says Albrand.
Criticism fuels progress
When it comes to preparing offers and proposal templates, the team of consultants would like to see a little more flexibility in ZEP. “But here too, ZEP's telephone support is always very competent when we come across something that we cannot solve ourselves,” says Marie Albrand. However, the criticisms can be circumvented with a few small work-arounds so that everything works as it should.
Love is in the air
A change process always takes a certain amount of time, but employees who get involved and are open to a new system get along wonderfully with ZEP. Feedback such as “I love ZEP! “when employees use the tool naturally and intuitively. “The majority of our team has really become friends with ZEP,” says Albrand. Stamping is based on trust, with each employee tracking their time independently — in line with New Work personal responsibility.
Final Conclusion
“We Zepen because it allows us to wonderfully connect all three companies and calculate automatically,” says Marie Albrand, responsible for Finance & Controlling at forbeyond.
